We do not offer refunds. If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to tweak what was initially booked for. Redos are scheduled exactly like regular appointments and are provided at no charge unless a different service is asked for. Then extra charging may apply. The only qualification that we make in providing redos is that you call to schedule the redo within 1 week of the original service and that the redo be scheduled with the same stylist who provided the service.